About this guide
If you need suitable, accessible housing your situation may be one of the following:
- Council tenants: you are a council tenant
- Other social tenants: you are a tenant of a different kind of social landlord (such as a housing association or housing trust)
- Private tenants: you are a tenant of a private landlord
- No tenancy/no home of your own: you do not have a tenancy at all and are trying to find accommodation
- Owner occupier: you own your own home (this includes when you have a mortgage)
What you can do about getting suitable, accessible housing depends on which of those situations you are in.
Read the relevant guide, linked above, and then please choose the option most relevant to you below to take action.
What kind of problem did you experience?
This letter may need to be adapted depending on whether the authority has a system of points or banding and how medical priority is assessed.
The advantage of also referring to the Data Protection Act is that there is a time limit for the provision of the information (40 days). Also you are entitled to all relevant information held relating to you, not just the information set out in the Housing Act.
If you do make the request under the Data Protection Act you should send a fee of £10 with the letter.
Download this template letter as a Word document: Template Letter – Transfers and Allocations Info Request
Download this template letter as a Word document: Template Letter – Transfers and Allocations Review Request
Things to remember
- Get advice about your options: england.shelter.org.uk/get_help
Download the template letter to make a homeless application: Template letter – Homeless Application